Customer Service

Customer Service

Order Processing

Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the info@jarde.co.uk domain. If you have not received your order confirmation within 24 hours of placing your order, please email us to info@mineralmakeupingredients.co.uk and we will forward the confirmation to you.

Note: Some customers may need to check their Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.

Timeline Delivery

Orders prepared and dispatched during working days (i.e. Monday to Friday).  For example, order received into our system on Wednesday before 10:00am, depending on stock availability and/or order volume, the estimated timeline for delivery will be the following Wednesday. 

UK Orders = 4 - 6 working days

European Orders = 5 - 8 Working Days

Outside UK & Europe = 10 - 15 Working Days

NOTE

  • Orders received prior to 10:00am on a working day, the order processing timeline will start on the same day, otherwise the processing timeline will start the next working day.
  • Orders received after our closing time on Friday (i.e. 5pm) and during weekend, the order processing timeline will start from the first working day.
  • Orders received during company holiday closure (i.e. annual summer, Christmas) will be delayed and it may take up to 8 working days from the date that the company has resumed to its normal operation.

If you have not received your order after 4 days (UK) and 8 days (Europe) from the date that you have received our automatic "Dispatch Conformation" note, please let us know and we will investigate.

Out of Stock Product

We do not hold massive stock in our warehouse, which would allow us to frequently replenish our products so that we can offer them as fresh as possible. If you have placed your order and we went out of stock with one or more item (s) on your order, if the product is due to be in stock more than 3 weeks, we will will either refund the out of stock item and dispatch the rest of your order, otherwise we will advise you that the product is out of stock and that we will dispatch your order as soon as we have the product in stock.  

Shipping Charge

The following standard charges is based on the order weight, handling & shipping charge which will be applied automatically to orders. Our Shipping Charge applies to both retail and wholesale orders: 

UK Orders 

£0.00 to £20.00 = £4.95

£20.01 to £75.00 = £8.95

£75.01 to £150.00 = 12.95

£150.01 to 500.00 = £14.95

£501.00 to £1000.00 = £20.95

£1000.01 over = We will provide the pricing info

European Orders

£0.00 to £20.00 = £6.95

£20.01 to £75.00 = £12.95

£75.01 to £150.00 = £14.95

£150.01 to £500 = £20.95

£500.01 - £1000.00 = £29.95

£1000.01 over = We will provide the pricing information

Outside UK & Europe

Please call us for the pricing information.

Order Changes & Cancellation After Payment Made

Please review and double check your order carefully before submitting it to us.

After the payment has been made, order changes should be emailed to us as soon as possible, and no later than 24 hours after the order was placed. Some orders may be processed the same day of receipt, so we're unable to guarantee that changes or cancellations may be made prior to shipment.

Order Cancellation & Returns

Customers located in the European Union are entitled to a 7 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 7 working days; starting from the day after the goods are received.  We will refund the order providing it is in its original condition and "un-opened".

You are responsible for the cost of returning the goods to us.  We will only provide the refund once we have received the goods, therefore it is advisable to ensure you will return the goods with a "proof of shipment" to us. 

Returns Due to Damaged or Wrong Item Delivered

Where goods have been received damaged, a replacement application will only be acknowledged if the goods are returned to us together with their original packaging within 14 calendar days of the receiving your order.  We will not accept any returned goods should the customer not follow the return procedure as follows:

- Customer must email us to notify their intention to Return the goods due to damaged or wrong item sent.

- The Customer is entitled to a replacement once the goods are received by us "un-opened" with tamper seal intact, where applicable.

NOTE: For Order Cancellation, Change & Returns, we recommend you use a postal service that insures you for the value of the goods you are returning along with the "proof of shipment".

Product Colour

Whilst we have tried to represent colours as accurately as possible they may vary slightly from the way they appear on your computer monitor. We strongly recommend that you first order "Samples" if you have doubts about the colour.

 

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Jardé reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.